Frequently Asked Questions
Our shop is located at 302 W 6th street, on the 1st floor of the Chattanooga Workspace. We are conveniently accessible from I-27, across from the YMCA in downtown Chattanooga, TN. Please see our contact page for directions.
You may speak to our Client Service Specialist during our regular office hours Monday through Friday, 9am-4pm. Our office number is (423) 309-5353.
Our kitchen is available for pick-up of catering orders 8am-4pm Tuesday through Friday or by appointment outside regular business hours. Pick-up is available Saturday by appointment, with a minimum order of $200. If you do not have prior arrangements to pick-up catering, please call before coming by the kitchen.
Call our office at (423) 309-5353 or email us at firstname.lastname@example.org to speak to our Customer Service Specialist. Tell them the date you are interested in, as well as the type of event, expected guest count, time and location. They will let you know if we are available. We will require a 50% booking fee to hold the date for you, as well as a credit card number to keep on file until completion of your event. Your booking fee will go in full towards the balance of your event; however while it is transferable, it is nonrefundable. To confirm all details of your event, you will be sent an invoice with your event details, menu and balance due. Please look over your invoice thoroughly before paying and contact us immediately with any changes that need to be made.
Though we never want you to cancel, we understand that sometimes things come up. Please give us as much notice as possible. Events canceled less than one week prior will incur a 25% cancellation fee, plus the booking fee. Events canceled less than 72 hours prior will incur a 50% cancellation fee, plus the booking fee. Events cannot be canceled 24 hours prior to the event. All projected totals will be due in full.
We can drop off orders to downtown and within a 1 hour radius of the greater Chattanooga area. Delivery charges are based on zip code and time of delivery. Our regular delivery hours are Tuesday-Friday 8:00am-4:00pm. Delivery outside of our regular business hours, earlier or later, will have higher charges.
When you call to book your event, we will need to get an expected guest count in order to provide an estimate. We will need a final minimum guest count 7 business days prior to your event, and a final total guest count 3 days prior. It is your responsibility to inform us of guest increases or decreases. We will work with your initial estimate if we do not hear otherwise. It is best to get your menu in as soon as possible, so that we can make the best preparations. We will need a final menu selected at least two weeks before your event. If you need help selecting a menu, please contact us at (423) 309-5353 or email@example.com.
Yes! We have a great crew of professional and experienced servers and bartenders that are available for events we can cater. The rate for servers and bartenders is $200 for 6 hours, and $20 for each additional hour. On-site service includes delivery, set up, service during event, break down, and clean up of food/bar areas. With advance notice, our staff are able to flip rooms, release tables for a buffet meal, or cut your wedding cake. Please let our Client Service Specialist know how our staff can help make your event run as smoothly and beautifully as possible.
For all events catered by Dish T’Pass, we offer heavy-duty high quality disposable plates, glasses, and silverware, as well as paper napkins and disposable serving dishes. For staffed events, we offer catering display items and warming chaffers at no extra charge. If you would like to use our catering equipment at your non-staffed event, please speak with our Client Service Specialist to discuss options.
We can arrange the rental of these items through one of our trusted and professional vendors. The charges for these items vary greatly and can be priced on an individual basis.
By Tennessee law, we are not permitted to sell alcohol. Our bartenders can serve whatever drink selections you would like, and we are happy to recommend vendors to purchase your own beer, wine, and spirits. We are able to supply mixers, including the non-alcoholic portion of any signature drink. We are happy to arrange your purchase of beer, wine, or spirits with one of our favorite local vendors.
We accept checks and all major credit cards. After confirming menu details with your consultant, you should receive an emailed invoice. We require a 50% nonrefundable transferable deposit to secure your appointment, with the remaining balance due 3 days prior to your event.
For large or full-service events, we may ask for a credit card number on file to secure your appointment. Please let us know if you will be using this card on file for payment, or would prefer to pay by check. Checks are to be be mailed to Dish T’Pass at PO Box 4263, Chattanooga, TN 37405.
Payments made after the time of delivery or pick-up will incur a 5% late fee. Also please note a separate 5% service fee will be added to all invoices paid by credit card. If payment is not made by check or credit card by the completion of the event, we reserve the right to charge the balance due to the customer credit card on file. Any additional charges such as staff overtime, damaged or lost rentals, etc. will be charged to the card on file.
Thank you for choosing Dish T’Pass for your catering and special event needs. Should you have further questions or concerns, please call us at 423-309-5353, or email us at firstname.lastname@example.org.